My last post sounded worse than I intended :) I usually only come across people like that maybe at most once a day. Most of the people I deal are very friendly and most are patient (to an extent :)

Today work was a mess, but it wasn't anything to do with the customers, luckily they were all very patient as we had all kinds of problems :)

The crew putting in the drive-thru was there again today, so we had several ladders, and banging going on for a good part of the day. Also part of the new system we put in last year includes upc scanners that we use to verify that we are picking the right stock bottle of medication, and of the of the scanners was not working. Not really a big deal because we have two more, and that was the one in the corner that we don't use very often. But then we couldn't approve any refills that we received from the Dr's offices, we just got a system error message. So we had to delete them all, and enter them as an entirely new prescription. Again not a huge deal, but it took a bit longer. Then we couldn't scan a copy of the prescriptions into the computer. Again we do this to ensure that the prescriptions are correct every time. We file the hard copy, and any time we work on that prescription, including refills the image comes up. Again not a huge deal, because we still have the hard copy and we can always scan them in later. But then we were getting faxes (which come straight to our computer to save paper and we can print them if we need to) had no image, so we didn't know who the prescriptions belonged to. And apparently this was Dierberg's wide problem. So we had to call all of the Dr's offices who had approvals waiting and tell them not to fax us. Most of this happened within an hour, as we were starting to get busy. It was interesting for sure :) But like I said everyone was very sympathetic and polite so that was good. Everyone just asked if we were also getting remodeled or moved, because they are remodeling the entire store as well.